FAQs
Quick Questions
1. How do I return an item?
- Contact us at cswanbags@outlook.com within 30 days of delivery. Returns must be unused, with tags, and in original packaging.
2. Do you offer free shipping?
- Yes! Free shipping is available on orders over $500.
3. Can I cancel my order?
- Orders can be canceled within 24 hours of placement. After that, you can still return the item for a refund.
4. How do I track my order?
- Tracking updates are sent via email or SMS once your order ships.
5. What if my item arrives damaged or defective?
- Contact us immediately at cswanbags@outlook.com with photos and proof of purchase. We’ll resolve the issue quickly with a replacement or refund.
CSWAN FAQ / Support
Customer Service Email: cswanbags@outlook.com
We aim to respond to all inquiries within 1–2 business days.
Order
How secure is my personal information?
Your security is our priority. CSWAN adheres to the highest industry standards to protect your personal information during checkout and purchases.
- Your credit card information is encrypted using Secure Socket Layer (SSL) technology.
- Payment details are used only to complete your transaction and are not stored.
What forms of payment do you accept?
We accept:
- PayPal, Amazon Pay, Apple Pay, Google Pay
- Credit Cards: Visa, Mastercard, Discover, American Express
Can I cancel my order?
- Orders can be canceled within 24 hours of placement.
- After 24 hours, the order will have been processed and cannot be canceled, but you may return the item for a refund following our return policy.
Shipping
Do you offer free shipping?
- Yes! Free shipping is available on orders over $500.
Do you ship internationally?
- Yes! While we primarily ship within the U.S., we also ship to select international locations.
- Customers are responsible for customs clearance and any additional duties or taxes.
What shipping carriers do you use?
- We use USPS, UPS, DHL, and other carriers worldwide.
- The best carrier is selected for each destination to ensure timely delivery.
How long does it take to process my order?
- Most orders leave our fulfillment center within 2–3 business days after payment.
How long does shipping take?
- United States, Canada, United Kingdom, Australia, New Zealand: 5–7 business days
- Europe, Asia, and Rest of the World: 7–15 business days
Delivery times are estimates and may vary due to carrier delays, customs, or holidays.
Delivery
How do I track my order?
- Tracking updates are sent by email or SMS if you provide a phone number at checkout.
Are all my items shipped together?
- Not always. Multiple fulfillment centers may ship items separately to ensure timely delivery.
Returns
What is your return policy?
- CSWAN has a 30-day return policy, starting from the date you receive your item.
- Eligible returns must be unused, unworn, with tags, and in original packaging, along with proof of purchase.
How do I start a return?
- Contact us at cswanbags@outlook.com to request your return.
- Once approved, we’ll provide:
- The exact return address
- A prepaid return shipping label
- Instructions on how and where to send your package
Returns sent without prior approval will not be accepted.
Refunds
- Once we receive and inspect your return, we will notify you if your refund is approved.
- Approved refunds are issued to your original payment method. Please note it may take some time for your bank or card issuer to post the refund.
Damages and Issues
What if my order is defective or damaged?
- Please inspect your order upon arrival.
- Contact us immediately at cswanbags@outlook.com with photos and proof of purchase if:
- The item is defective or damaged
- You received the wrong item
We will evaluate the issue and make it right as quickly as possible, either through a replacement or refund.